Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to deliver your order as quickly and securely as possible. Please read our shipping policy below for more information about how we handle your orders.

Processing Time

  • Orders are typically processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Please note that orders may experience delays during peak seasons (e.g., holidays, sales events).

Shipping Methods & Rates

We offer various shipping options based on your location and order size. The available shipping methods and their respective costs will be calculated at checkout. The standard shipping carriers we use are Royal Mail, Evri and Yodel 

  • Standard Shipping: Estimated delivery time of 3-7 business days.
  • Expedited Shipping: Estimated delivery time of 1-3 business days.
  • Free Shipping: Available on orders over £150.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website. If you have any issues with tracking or need assistance, please contact us.

Shipping Address

Please ensure that the shipping address provided at checkout is correct and complete. We are not responsible for packages lost or delayed due to incorrect or incomplete shipping information. If you need to make any changes to your address after placing an order, please contact us immediately.

Shipping Delays

While we strive to fulfill all orders in a timely manner, there may be unexpected delays due to factors beyond our control, such as weather, natural disasters, or carrier delays. If your order is delayed, we will keep you informed and work to resolve the issue as quickly as possible.

Lost or Damaged Items

We take great care to ensure that your items are packed securely for shipment. In the rare event that your order arrives damaged or is lost in transit, please contact us within the day of receiving your order, and we will assist you in resolving the issue.

Return Shipping

Customers are responsible for the return shipping costs unless the item is defective, damaged, or an error was made on our part. Please refer to our Return Policy for more details on returns and exchanges.

Contact Us

If you have any questions regarding your order or shipping details, please feel free to contact our customer service team at Info@eystanstudios.com. We’re happy to assist!